Terms and Conditions

RETURNS & REFUNDS

Items can be returned to us for a full refund or exchange within 7 days of purchase provided they are returned together with a valid parcel summary document or receipt. Please also note that items must be returned in their original packaging and in a re-saleable condition.

 

RETURNING ITEMS

Returnable items ordered online, by phone or through one of our stores must be returned to our stores or posted back to us within 7 days of receipt of purchase. To return items by post, please send to the origin address shown on the original shipment document. Please obtain a mailing receipt as proof of postage. Once your parcel has arrived at our returns centre, it will take 72 hours for us to process your refund. The refund should then show in your bank account 5-7 days following this. Item returns are at your cost unless your return is due to our error or to a product fault, in which case we will pay the return costs and include this in your refund.

Returnable items bought in-store have to be returned to one of our stores within 7 days of purchase for refund. Beyond this, we shall no longer be able to accept a return unless the item is faulty.

 

DELIVERY

We strive to provide the lowest delivery costs possible, while ensuring that our delivery mechanisms are secure and efficient. Delivery costs vary considerably depending on the destination and the shipping service used. Delivery normally takes 5-7 days for items in stock, and two weeks for items requiring special manufacture.

We deliver locally and internationally. Delivery options are shown on the product pages to let you know when an item can be delivered. Items for international delivery are subject to customs, regulatory, legal and practical delivery restrictions, and to international delivery rates per country of destination.

Items for international delivery are subject to customs, regulatory, legal and practical delivery restrictions, and to international delivery rates per country of destination. Relevant taxes, if there is any, shall be for the account of the client/buyer.

 

PAYMENT METHODS

We accept all internationally recognized debit and credit cards. In certain circumstances we also accept payment through bank transfer, please contact us for details.